Return Policy

We are very keen on choosing products, packing and deliver it. In extreme conditions due to some transit damages / wrong product / human error in packing / missing product happen, in that we are open to accept the query from you.

Customers – as you are opt to cancel the order before shipping and return the goods if any damage / find some issue in quality and other unsatisfactory reasons. Products with same value will be shipped again to you.

  • Items will be returned in original / received condition.
  • You can communicate to customer care through mail (care@ponniarisi.in) or call (8248778200) to place return queries and upon considerations you can send it across or we will be collecting it again which will be decided by customer care team
  • We do not provide refunds but for the value of product, new products or similar products will be delivered as soon as possible.
  • Order cancellation can be made at customer care through mail (care@ponniarisi.in) or call (8248778200).
  • If any return due to wrong address or non availability during delivery then you may need to pick up the delivery or in an extra cost it will be delivered again as we are providing free delivery offer and it can be consumed for a single time only.
  • Rice products can be taken for return upto 5 days after delivery in case of not satisfactory and quality is not up to expectation.
  • Every day consumables (eg., vegetables, dairy products) should be verified during delivery and query should be raised within that day itself otherwise we can’t take that query.
  • If we found guilty on transactions / returning by any customer then we will discard the order or returns will not be taken.
  • Any products returned by you can be evaluated by our product quality team and then eligibility can be decided for replacements.
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